Airlines typically display award charts on their websites to inform its frequent flyer members about the price of tickets between specific destinations in terms of Miles. On days with limited seats available for booking, the cost of a ticket in Miles will be higher.
However, Delta Airlines has removed the award chart from its website, such that members have to work through the booking engine to receive a live quote instead. The lack of certainty means that redemption costs for each ticket may vary at any given time.
Delta recently changed its frequent flyer programme from a Miles-based structure to a revenue-based mileage accrual system. The latest move to remove its award charts for miles conversion and redemption seems to have further enraged its members.